Privacy Policy · Garagely

Garagely is operated by Ekantix. This Privacy Policy explains what information we collect when you use the Garagely platform — the web application at garagely.ekantix.com, the Android app, the mobile web app at /app, and any related services — how we use it, and what choices you have.

1. Who Is Responsible for What

Garagely is a business tool sold to garages. That means there are two kinds of people whose data passes through it, and our role is different for each:

Garage owners and staff — you are our customer. We decide how your account data is handled, and this policy describes it.
Your customers — the vehicle owners whose details you enter. That data belongs to your garage. You decide what to record and who to message; we store and process it on your behalf and on your instructions. If you are a vehicle owner with a question about your data, please contact the garage you dealt with. If you contact us instead, we will pass your request to them.

2. Information We Collect

Account & Business Information

When you register and use Garagely, we collect:

Garage owner details — name, garage name, mobile number, email address, country, currency, garage logo, and business information you provide during sign-up and in your garage profile. Mobile numbers are stored in international (E.164) format together with the country you selected.
Staff details — names, mobile numbers, and roles of staff accounts created within your garage.
Customer details — names, mobile numbers, and any notes you record about your customers inside the platform.
Vehicle information— registration numbers, make, model, year, fuel type, vehicle type, odometer readings, notes, and service history that you enter for your customers' vehicles. For garages set to the United Arab Emirates this can also include the emirate and plate code, Mulkiya number, chassis number, and insurance policy number.
Job cards — service tasks, technician assignments, job status, estimates, and notes you create during a vehicle visit.
Vehicle photos — on plans that include it, the photos you attach to a job card. Every photo is compressed and watermarked on upload and the original file is not kept.
Invoices — line items, amounts, tax details, payment status, the next service date you set, and any reminders generated from invoices.
Service reminders — due dates and contact details used to send reminders to your customers.
Subscription information — your current plan, billing period, subscription status, and your Garagely Points balance and transaction history.

Verification & Messaging Records

Verification codes — when you sign up or reset your PIN, we store a one-way hash of the one-time code, the number or email address it was sent to, an expiry time, and the IP address the request came from, so we can rate-limit abuse. The code itself is never stored in readable form.
Message records — for each reminder sent, we store which customer and vehicle it was for, when it was sent, and the delivery status reported back by WhatsApp.

Website Enquiries

If you use a form on this website, we store what you submit: name, email address, subject, and message for the Contact form; and name, business name, email address, mobile number, country, and requested territory for the Regional Partner form. We use this only to reply to you.

Usage Information

We collect basic app usage information — features accessed, error logs, and an activity log of significant actions taken inside your garage account (such as who created or cancelled a job card) — to operate the platform, support you, and diagnose issues.

3. How We Store Your Data

Data entered into Garagely is stored on servers managed by Ekantix and hosted with a cloud infrastructure provider. Data is encrypted in transit using HTTPS (TLS). PINs and one-time codes are stored only as one-way hashes, never in readable form. Vehicle photos are stored with unpredictable filenames in a per-garage folder.

We take encrypted backups and keep them with a separate cloud storage provider so your data can be restored after a failure. Backups are encrypted and access to them is restricted.

International transfers. Garagely is used by garages in several countries, but your data is stored and processed on our servers and by the providers listed in section 5, which may be located in a different country from yours. By using Garagely you understand that your data is transferred to and processed in those locations.

4. How We Use Your Data

Your data is used solely to provide and improve the Garagely platform. Specifically:

To operate your garage account and deliver the features you use.
To verify your mobile number and email address at sign-up, and your identity when you reset your PIN.
To send service reminders, payment reminders, and notifications on your behalf to your customers.
To provide customer support.
To diagnose technical issues, prevent abuse, and improve the platform.
To send you emails about your own account — plan and billing notices, product updates, and occasional information about Garagely. If you would rather not receive the non-essential ones, email us and we will stop sending them; notices that are essential to your account and subscription will continue.

We do not sell your data to third parties.We do not use your data or your customers' data for advertising, and we do not use it to train artificial intelligence models. We share it only with the service providers listed below, and only so they can perform the task described.

5. Service Providers We Use

We rely on a small number of providers to run Garagely. Each receives only what it needs for its role:

Meta Platforms (WhatsApp Business Cloud API)— delivers WhatsApp messages. It receives the recipient's mobile number and the contents of the message (see section 6).
Resend — delivers our email: one-time codes, account notices, and enquiry emails. It receives the recipient email address and the message.
DigitalOcean — hosts the servers and database on which the platform runs.
Cloudflare — stores our encrypted off-site backups.
Google Play — distributes the Android app. It is not used for subscription payments, and receives no garage or customer data from us.

Beyond these, we disclose data only where required by law, or where necessary to establish, exercise, or defend a legal claim.

6. WhatsApp Messaging

Garagely can send WhatsApp messages on your garage's behalf. There are three kinds:

Sign-up verification codes, sent to the mobile number you are registering.
Service remindersto your customers, when a vehicle's next service is due. These are off by default — they are sent only if you turn them on for your garage, and they can be turned off again, or disabled for an individual vehicle.
Payment reminders to your customers about an unpaid invoice. These are never automatic — one is sent only when you choose to send it.

To deliver these, the recipient's mobile number and the contents of the message are transmitted to Meta's WhatsApp Business Cloud API. Depending on the message, the contents can include the customer's name, their vehicle number, your garage name, and the amount outstanding on an invoice. Meta reports delivery statuses back to us, and we store them against the reminder. Meta's handling of the message is governed by its own WhatsApp Business terms and privacy policy.

As the garage, you are responsible for having a lawful basis to message your customers and for honouring opt-out requests — see our Terms of Service.

7. Account Recovery (Forgot PIN)

When you use the "Forgot PIN" feature, Garagely sends a one-time password (OTP) to the email address linked to your account. This OTP is used solely to verify your identity before allowing you to set a new PIN, and only a masked form of the address is shown in the app. No SMS is sent, and no third-party service receives your phone number for this purpose.

The Firebase SDK is present in the Android app for potential future features (such as push notifications). It is not currently used to process any personal data, and we do not collect push notification tokens.

8. Cookies & Local Storage

We do not use advertising cookies, third-party analytics, or tracking pixels on this website. When you sign in on the web, your session token and profile are kept in your browser's local storage so that you stay signed in between visits. Signing out, or clearing your browser's site data, removes it.

9. Data Retention & Account Deletion

We retain your data for as long as your account is active. Some data is removed sooner:

Vehicle photos are deleted automatically six months after upload. Download anything you need to keep before then.
One-time verification codes expire within minutes and are removed.

You can request deletion of your account and all associated data at any time — see Delete your account, or contact us at ekantix@gmail.com. We will process your request within a reasonable timeframe. Deleted data may remain in our encrypted backups for a limited period until those backups are rotated out.

10. Your Rights

Depending on your location, you may have rights to access, correct, export, or delete the personal data we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below. We will not charge you for a reasonable request, and we will not treat you differently for making one.

11. Children

Garagely is a business tool and is not directed at children. We do not knowingly collect personal data from anyone under 18. If you believe a child's data has been entered into the platform, contact us and we will remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of Garagely after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please reach out:

Email: ekantix@gmail.com
Website: https://garagely.ekantix.com